Delivery & Refund

At Moisara, we strive to ensure your jewelry arrives safely, quickly, and in perfect condition.

✔️ Delivery Time:
Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 7–15 business days.

✔️ Shipping Methods:
We use trusted carriers to deliver your order safely. Tracking information will be provided once your order has been shipped.

✔️ Shipping Charges:
Shipping fees are calculated at checkout. Occasionally, free shipping promotions may apply.

✔️ Order Issues:
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

✔️ Refunds & Returns:

• Jewelry can be returned within 14 days of delivery if it is unworn, in its original packaging, and accompanied by a receipt.

• Refunds are processed within 5–7 business days after we receive the returned item.

• Custom or personalized orders are non-refundable unless defective or damaged during shipping.

✔️ Exchanges:
If you want to exchange your item, please contact us for instructions. Exchanges are subject to product availability.

✔️ Customer Support:
For any questions about delivery, refunds, or exchanges, please contact us. We are here to assist you and ensure your experience with Moisara is smooth and satisfying.